31 Aug

McAfee is a software app that detects malware, viruses, and spam on your devices. When it finds some threat, all the files that have threats lose their access to the security of the device. Sometimes we might be misled that a few files are clear and clean by McAfee detecting them as malware, i.e. false positive information. This might occur when the scanner identifies files incorrectly. This might also stop you from accessing the malware-detected files. It is better to learn the after process of this false positive detection.

  • How to report
  • Send the detected false positive threat to Mcafee Technical Support Ireland through email.
  • Select and Copy the "Mobile Threat Submission Form" given in the official site of McAfee.
  • Fill in all the details given in the form
  • When you have completed adding all the information then email the information to McAfee Security Gmail available on its official site.
  • if you are still facing any problem then you can contact our Mcafee Customer Support Ireland.

How to get Information to fill the form?

McAfee Version 

  1. Open the app
  2. Click on "Settings" tab
  3. Go to "About us " and this will provide the needed information for reporting.

Brand and Model

  1. Go to "settings"
  2. Select "About Phone and software"
  3. Log "Capture Time" – Open McAfee Security settings< Troubleshoot< Enable Log Collection< Send the log through email which is auto-populated <Disable Log

Screenshot 

Take a screenshot of all the information for security purposes and to send a copy to email. This is accomplished by simultaneously pressing the volume-down and power buttons.
Note: Any queries regarding these can be cleared by Contact McAfee Support Number Ireland or via email.
Virus Protection Pledge
Virus Protection Pledge(VPP) to remove malware. This is a paid process. If at all, they cannot remove your malware, then they offer a refund.


Caution

If the sample size is less than 50 MB, samples can be submitted through email. The attachment through email must be in a password protected ZIP file, where your password must be infected (lowercase)
If sample size is more than 50 MB, then contact customer service with a screenshot and sample ID.
Conclusion:

A focus on detection of malware is highly recommended as there might be few false positive detections. Keep an eye on these files and stay aware of the detection. However, McAfee Support team will always give a helping hand to guide and investigate further details about the detected spam through their official website.

Original Source
We are also providing technical support for Gmail, You can call on Gmail Support Number Ireland for assistant

 

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